Saturday, January 9, 2010
Thank Heaven
I just have to say thank heaven the holidays are over. In the biz, people who don't usually eat out come out of the woodwork. It makes one wonder if they have ever before interacted socially. Then there are the large parties. They can't understand that it takes a while to get drinks for 50 people and that is why they don't have bread yet. It also takes some time to cook and deliver 50 meals, go figure. Just keep in mind that a server is not going to start taking food orders until everyone in the group has a drink. It amazes me how rude and impatient some people can get. Have they forgotten that they came with the other people. Why are you more important than the people you are dining with? It all goes back to manner. LEARN SOME, USE SOME!
Thursday, August 20, 2009
The Pen
Let's just get to the point. The pen that is handed to you with the bill is not for you to keep. If it was for you the server would tell you, "oh, by the way, that pen is for you to keep." Servers are required to provide their own pens. The company does not pay for those. So, when you take the pen you are STEALING! Just put the pen back where you got it and no one will get hurt.
Sunday, July 19, 2009
Sharing
OK, I understand that sometimes people aren't all that hungry when they go out to eat. I enjoy going out and having a bite with friends as much as the rest of you. But seriously! If you are going to share a meal because you 'aren't that hungry' then don't ask for extra free bread! If you aren't hungry enough to order your own meal, then you aren't hungry enough for seconds and thirds of bread. If you require more than the one basket of bread, then maybe you are in fact hungry. Order something!
Thursday, June 11, 2009
There are SO many people out there flooding the restaurants w/o any knowledge of how to tip. Here is a short guide for the general public to follow. Feel free to print out and store in your wallet and/or purse.
1. CHILDREN "THE LITTLE DEVILS": If you have children, DO NOT let them, open and dump anything on the table (ie; salt, sugar, etc). IF YOU DO, you must leave an extra $5 for the server to clean up YOUR CHILD'S mess & to restock the now unusable wasted items. We are neither their babysitter nor their parent. The least you can do is pay us for the extra work. Also make sure you control your kids and don't let them scream or run around the restraunt. It's very distracting and rude to others eating, not to mention dangerous if they get ran over by a server with hot food in their hands.
2. "THE CAMPERS": If you feel the necessity to stay for longer than 15 minutes after you pay, its an extra $3 every 30 minutes. We make our money from the tables. If you are in one and we can't seat it, we don't make money. Not to mention, if you are our last table we have to wait for you to leave before we can leave.
3. COMPLIMENTS: Telling a server they are the best server they've ever had is not a tip. If we are good, let us know by leaving us more money. We cant pay our bills on compliments. Its not that we don't appreciate the praise, its just that if you say that and then leave 10% it's an insult.
4. THE SALVATION PAMPHLETS: Prayer cards and any other religious pamphlet is NOT a tip. It is insulting that you assume we are w/o religion and must save us. Again, like ..3, we can't pay bills w/prayer cards. We'd go to church on Sundays if it wasn't mandatory to work on Sundays because EVERYONE who goes to church follows it by eating out.
5. TIPPING: It is not 1960. Cost of living has gone up dramatically since then. 18% is the MINIMUM amount of what you should be tipping your servers. Look at the first number of your bill. ie. if your bill is $30, double the 3 & you have a $6 tip. If the second number is more than 5 however, you must add a dollar. Remember, our companies pay us minimum wage which is $2.13. And we are taxed on 15 percent of your meal automatically anyway. So if your meal is $100 and you leave $10 and we tip out $4-5 to the busser, bartender, and whoever else then we pay tax on 10 dollars and we make $5. It seems small but it adds up. How many times do you eat out per week and do this?
6. THE COMPLAINERS: If you get a discount because your food was prepared wrong or something, do not take it out of our tip. We didn't cook it. The cooks get paid hourly regardless if the food sucks. However, we only make what you give us.
7. THE FREE STUFF: If you happen to get anything for free and you did not have a problem with your dining experience, most of the time it is because the server thinks you will realize that they are giving it to you for free. There should be extra tip thanking the server for the free item. They could get in a lot of trouble giving away free stuff. You should give them hazard pay for it.
8. THE LATE ONES: If you come into the restraunt 10 mins before closing or any time near closing hurry up and order your food and get out. Closed means closed, not social hour. It is so rude to sit there and take your sweet ass time. We can't leave until you leave because we have to do sidework and clean the table you are sitting at. We don't want to stand there waiting for you for an extra hour just because you don't want to go home. We recommend 24 hour establishments such as Dennys if you wish to sit into the wee hours of the night.
9. THE TABLE HOGGERS: If you only come in for coffee or a dessert, to do paper work, or to have a meeting, don't sit there taking up our booths for hours. We are not Starbucks or a hotel restraunt. If you want to sit for hours, go there or else you better leave a good tip for us and camping fee included.
10. THE GREET: When we come up to the table to greet you and we ask how you are doing, please let us know. We honestly want to know how you are doing. And ask us how we are doing as well. It's called manners. If you are in a bad mood we want to know that from the beginning. A confused stare or complete silence does not suffice as a reply to "How are you doing?". Also most of us are REQUIRED to say certain things during the greeting, so please don't interrupt our greeting and say "I want coffee", "Can we get some bread?", or "What are the soups?" Just sit tight for a damn minute & let us talk. You're not helping us out & saving us time by stopping our greet, you are pissing us off.
11. THOSE DAMN CELL PHONES: Don't ever talk on your cell phone in a restaurant. This is probably the rudest thing to do. If you must be on your cell, at least keep your voice down in respect for other customers. If you are on your cell phone when we walk up to greet your table we will walk away and not return until you get off your phone. Just show some respect and give us your attention for a couple of minutes.
12. THE PICKY PEOPLE: When you're taken to a table, sit there. There's a reason you were taken to that table and it's because that server is next on the rotation. If you prefer a certain table, section, window seat etc. specify that to the host/hostess BEFORE they walk you to your table!! Don't wait till they get to the VERY back of the restaraunt then ask "can we have a booth?" "Can we sit by the window?" No! The reason you weren't sat by the window or in a booth is most likely because the server by the window or the server with the booths just got sat and you will receive better service if you stay put. If you ask BEFOREHAND the hostess has time to sit you accordingly. They have time to find you a table where you will be happy to sit AND receive good service!
13. THE WAVERS: If you wave at me or try to talk to me while I am talking to another table or have a huge tray in my hand, I WILL ignore you. We have other people besides you to take care of and unless we are standing still or hanging out by a computer, we are doing something. It is rude to think we will stop what we are doing for one table just to come help you. Let me put this heavy ass tray down in the middle of the dining room to find out you want more sauce. Do not grab me, or wave, or shake your glass, or call me ma'am or waiter or any other pet-name you want to call me because you were on your cell, or talking, or interrupted my initial greet where I told you my name!
1. CHILDREN "THE LITTLE DEVILS": If you have children, DO NOT let them, open and dump anything on the table (ie; salt, sugar, etc). IF YOU DO, you must leave an extra $5 for the server to clean up YOUR CHILD'S mess & to restock the now unusable wasted items. We are neither their babysitter nor their parent. The least you can do is pay us for the extra work. Also make sure you control your kids and don't let them scream or run around the restraunt. It's very distracting and rude to others eating, not to mention dangerous if they get ran over by a server with hot food in their hands.
2. "THE CAMPERS": If you feel the necessity to stay for longer than 15 minutes after you pay, its an extra $3 every 30 minutes. We make our money from the tables. If you are in one and we can't seat it, we don't make money. Not to mention, if you are our last table we have to wait for you to leave before we can leave.
3. COMPLIMENTS: Telling a server they are the best server they've ever had is not a tip. If we are good, let us know by leaving us more money. We cant pay our bills on compliments. Its not that we don't appreciate the praise, its just that if you say that and then leave 10% it's an insult.
4. THE SALVATION PAMPHLETS: Prayer cards and any other religious pamphlet is NOT a tip. It is insulting that you assume we are w/o religion and must save us. Again, like ..3, we can't pay bills w/prayer cards. We'd go to church on Sundays if it wasn't mandatory to work on Sundays because EVERYONE who goes to church follows it by eating out.
5. TIPPING: It is not 1960. Cost of living has gone up dramatically since then. 18% is the MINIMUM amount of what you should be tipping your servers. Look at the first number of your bill. ie. if your bill is $30, double the 3 & you have a $6 tip. If the second number is more than 5 however, you must add a dollar. Remember, our companies pay us minimum wage which is $2.13. And we are taxed on 15 percent of your meal automatically anyway. So if your meal is $100 and you leave $10 and we tip out $4-5 to the busser, bartender, and whoever else then we pay tax on 10 dollars and we make $5. It seems small but it adds up. How many times do you eat out per week and do this?
6. THE COMPLAINERS: If you get a discount because your food was prepared wrong or something, do not take it out of our tip. We didn't cook it. The cooks get paid hourly regardless if the food sucks. However, we only make what you give us.
7. THE FREE STUFF: If you happen to get anything for free and you did not have a problem with your dining experience, most of the time it is because the server thinks you will realize that they are giving it to you for free. There should be extra tip thanking the server for the free item. They could get in a lot of trouble giving away free stuff. You should give them hazard pay for it.
8. THE LATE ONES: If you come into the restraunt 10 mins before closing or any time near closing hurry up and order your food and get out. Closed means closed, not social hour. It is so rude to sit there and take your sweet ass time. We can't leave until you leave because we have to do sidework and clean the table you are sitting at. We don't want to stand there waiting for you for an extra hour just because you don't want to go home. We recommend 24 hour establishments such as Dennys if you wish to sit into the wee hours of the night.
9. THE TABLE HOGGERS: If you only come in for coffee or a dessert, to do paper work, or to have a meeting, don't sit there taking up our booths for hours. We are not Starbucks or a hotel restraunt. If you want to sit for hours, go there or else you better leave a good tip for us and camping fee included.
10. THE GREET: When we come up to the table to greet you and we ask how you are doing, please let us know. We honestly want to know how you are doing. And ask us how we are doing as well. It's called manners. If you are in a bad mood we want to know that from the beginning. A confused stare or complete silence does not suffice as a reply to "How are you doing?". Also most of us are REQUIRED to say certain things during the greeting, so please don't interrupt our greeting and say "I want coffee", "Can we get some bread?", or "What are the soups?" Just sit tight for a damn minute & let us talk. You're not helping us out & saving us time by stopping our greet, you are pissing us off.
11. THOSE DAMN CELL PHONES: Don't ever talk on your cell phone in a restaurant. This is probably the rudest thing to do. If you must be on your cell, at least keep your voice down in respect for other customers. If you are on your cell phone when we walk up to greet your table we will walk away and not return until you get off your phone. Just show some respect and give us your attention for a couple of minutes.
12. THE PICKY PEOPLE: When you're taken to a table, sit there. There's a reason you were taken to that table and it's because that server is next on the rotation. If you prefer a certain table, section, window seat etc. specify that to the host/hostess BEFORE they walk you to your table!! Don't wait till they get to the VERY back of the restaraunt then ask "can we have a booth?" "Can we sit by the window?" No! The reason you weren't sat by the window or in a booth is most likely because the server by the window or the server with the booths just got sat and you will receive better service if you stay put. If you ask BEFOREHAND the hostess has time to sit you accordingly. They have time to find you a table where you will be happy to sit AND receive good service!
13. THE WAVERS: If you wave at me or try to talk to me while I am talking to another table or have a huge tray in my hand, I WILL ignore you. We have other people besides you to take care of and unless we are standing still or hanging out by a computer, we are doing something. It is rude to think we will stop what we are doing for one table just to come help you. Let me put this heavy ass tray down in the middle of the dining room to find out you want more sauce. Do not grab me, or wave, or shake your glass, or call me ma'am or waiter or any other pet-name you want to call me because you were on your cell, or talking, or interrupted my initial greet where I told you my name!
Friday, April 10, 2009
Manners
When did it become acceptable to holler across a room to get your servers attention? Over the past several weeks this practice has seemed to increase immensely. For your information, that, along with snapping your fingers, jiggling your glass, and whistling is the best way to get your server to ignore you. Your server is not a dog nor a servant. They are not there to be at your beck and call. In most cases you are not the only customer that server is taking care of. I find it hard to believe you would behave the same way at home. How many of you have snapped your finger or yelled across the room to your spouse or parent in order to get them to bring you a drink refill or to pass the ketchup? So remember just because the dinner table is not in your home does not mean you are allowed to behave differently.
Let's get started
I have been a waitress for a number of years now. Over time I have dealt with many situations and I felt it was time to share. Mostly in a effort to vent for my own sanity, but partly in the hopes of changing at least one diner's behavior. Some of you are poor excuses for a human being. Others just need a little coaching. This blog is more for the latter. The former are beyond hope and only serve as inspiration. So, let the games begin.........
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